Modern Flames Orion Multi 60" Heliovision Virtual Multi-View Built-In Electric Fireplace

I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Most of our orders will be shipped via USPS & FedEx, UPS or 3rd party LTL Freight Shipping.

Typically, each brand has different lead times. For instance, Forte has 8-10 business days. ZLINE Appliances have 5-7 business days. Other brands can take up to 10-15 business days, depending on the brand you are interested in purchasing.

• Destination	Estimated Shipping Times
  United States	5-15 business days (UPS, USPS, FedEX)
  Canada	7-25 business days (DHGATE, EMS)
  Europe	7-25 business days (DHGATE, EMS)
  Australia, New Zealand	7-25 business days (DHGATE, EMS)
  Mexico, South America, Central America	7-25 business days (DHGATE, EMS)
  Russian Federation	7-25 business days (DHGATE, EMS)
  Hong Kong, China	7-25 business days (DHGATE, EMS)

All delivery dates are given as estimates on our website. Delivery dates are not guaranteed and are subject to change depending on the availability of delivery appointments, warehouse processing times, and courier shipping times.

Consequently, these shipping times are only estimates, and your location will determine the precise delivery time. If you have any further queries, get in touch with us at

Yes. Once your order ships, you will receive an email containing your tracking information. Once you receive that email, you can consistently update yourself through our ‘Track your Package’ tab up above for full clarity and to prevent your package from getting lost. If you haven’t received tracking info within 5 days, please feel free to contact us and will work something out.

WHY IS THERE SHIPPING FEES ASSOCIATED WITH MY ORDER?

Due to unforeseen circumstances, there may be times that the vendor of your order may incur an additional charge on your item(s) due to the specific region of where you are shipping your order to. If that, or for any other reason, such may incur, we will reach out to you to quickly alert you of the additional fees associated with your order.

Under these circumstances, you are eligible for a full refund with your order if you choose to not proceed with your order or you may choose to add it to your costs in which we will send you an invoice via email or reach out to you over the phone.

Any additional charges imposed by the shipping carrier are the responsibility of the customer. These can occur when customers ask the courier to perform extra services or request a later delivery date. We have no control over them, and the carrier will charge you for them.

Did you refuse your shipment? Shipments that are refused will be returned to the warehouse and will be treated as a return right away. As per our return policy, there will be a restocking fee applied to your order.

We do not ship to PO Boxes.
We do not ship to Alaska, Hawaii, Puerto Rico, Guam, Northern Marina Islands, United States Virgin Islands, any outlining mainland USA islands.

If you have any additional questions on incurring additional shipping fees, feel free to contact us by email or phone for further clarification.

CAN I CANCEL MY ORDER?

Yes, you are eligible to cancel without penalty within 12 hours of your purchase!

If for any reason you changed your mind and decided you do not want your order, you may cancel and receive a full refund within 12 hours of your purchase.

Once 12 hours has gone up, our team may have processed your order and we may be unable to cancel your order immediately. However, once you receive your item, you have 30 days to return your item to us (please make sure you return the item in its original condition) and you will receive a full refund. If the item arrives damaged or not in original condition (evidence will be provided), we have the right to charge a restocking fee of 15% depending on the severity of the issue. All communication will be properly communicated via support@morealis.co.

(Choose the "Free Return" option at shipping checkout to have a return label provided and your return shipping cost voided.) If you do not choose this option, you are responsible for shipping the item back at your own cost in addition to restocking fees (if applicable).

I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at shop@morealis.co. If the address is wrong, we can correct this within 24 hours.

LTL Freight Shipments

All orders for appliances are delivered via freight or LTL. The shipping carrier will schedule a call for delivery to arrange shipments using Freight or LTL. A person who is 18 years of age or older must be present to sign for and accept the delivery of the order at the time of delivery.

One delivery attempt is included in the shipping price; if the first attempt is unsuccessful and a second delivery attempt is necessary, the customer will be charged an additional delivery fee determined by the shipping carrier.

Delivery Window:

If you want to change your shipping address, you cannot do so after an order has been shipped. In some circumstances, we can reroute the address, but we may charge an additional fee for such service requests. We have no control over that fee; it is ultimately set by the shipping company. Depending on the carrier, the average fee can range from $100 to more than $500.

The carrier will provide options to deliver your freight order. If you are unable to accept the delivery, the carrier will return the item back to the sender of the shipment or will begin to charge a storage fee.

If the package is refused and returned to the sender, it will be treated as a return and a restocking fee will apply, as per our return policy.

What happens if my package arrives damaged?

Item arrived damaged?

It is your responsibility to inspect products that are delivered to you to determine if your items have any damage or defects.  You MUST notify us via email of damage or defects within 5 business days of accepting delivery.  There are NO EXCEPTIONS.

If you notify us of damage or defects within 5 business days of delivery:

• Email us at support@morealis.co to report the damage.  If you call us we will ask for you to send an email for documentation purposes.
• We will offer free replacement parts, a discount to keep the item as is, or allow a refund/replacement.
• We are an online only dealer and are unable to perform or coordinate repairs for damaged items.
• Your items cannot be used in any way to be eligible for replacement parts, a discount, or a refund/full replacement.
• If you choose to keep the item for a discount or to accept replacement parts, you have 3 business days to accept or reject the offer.  You still cannot use your items during this time.
• Keep packaging, box, and items in case the item needs to be inspected by the freight carrier.

If you don't notify us of damage via email within 5 business days:

• We will not offer any refunds, free replacement parts, discounts, or exchanges under any circumstances.  After 5 business days, we are outside of our time window to file claims with the freight carrier or manufacturer.
• We can sell you replacement parts for repair.

Please note, some of our products may arrive with residue on them, which is a byproduct of the manufacturing process. Morealis is not responsible for the costs associated with cleaning or removing manufacturing residue from delivered products.

There are NO EXCEPTIONS.

Parts missing?

If your item received parts that are missing, please contact us immediately at support@morealis.co and we will get you a replacement and the rest of the parts sent to you right away.

Product Never Arrived? (if applicable)

We understand how important it is for you to get your item so please allow 1-2 business days for your order to be successfully automated in our systems.

Need to Track Your Order? Click here!

If you are looking to track your order or need more information on your order, please use our track your orders page to locate information about your order.

In addition, please make sure to ask your neighbors or anyone around your neighborhood that may have potentially received the item from the postal carriers. 

If your tracking number hasn't updated in the system yet, and you're worried about your order, feel free to give us a call (800) 441-9246 and dial extension 2. In addition, you can also live chat us and we will get back to you as soon as we can to help follow up with your order. :)

If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours :)

For more information on our Returns Policy, click here!

For more information on our Shipping Information, click here!

For more information on our Privacy Policy, click here!

For more information on our Terms and conditions Policy, click here!

Looking for your order? Click here!

Every unit is new, in the original carton, and covered by the full Thor Kitchen manufacturer warranty. Register it with Thor Kitchen after delivery; warranty service is handled by Thor's nationwide network.